How BillVex handles business, billing, and support data.

This Privacy Policy explains how BillVex collects, uses, stores, and protects information when you visit our website, request a demo, start a free trial, contact support, or use BillVex POS, billing, inventory, and automated accounting software.

1. Information We Collect

We may collect the following categories of information:

• Contact details such as name, business name, phone number, WhatsApp number, email address, and plan interest.
• Business setup details such as industry, device type, GST preferences, receipt format, and installation requirements.
• Billing and product data entered into BillVex, including invoices, inventory, product variants, tax codes, customer credit, supplier records, expenses, and reports.
• Support data such as messages, screenshots, device details, error reports, installation notes, and troubleshooting history.
• Payment-related details processed through payment gateways or banking partners. We do not intentionally store complete card, UPI PIN, or banking credentials.

2. How We Use Information

We use information to:

• Provide demos, free trials, installation, onboarding, support, and account setup.
• Operate BillVex features such as POS billing, GST invoices, inventory, accounting, reports, sync, and barcode workflows.
• Improve product performance, reliability, security, and user experience.
• Send service messages, support responses, plan information, renewal reminders, and product updates.
• Prevent fraud, misuse, unauthorized access, tampering, or security incidents.
• Comply with applicable legal, tax, accounting, consumer protection, and data protection obligations.

3. Financial and Accounting Data

BillVex is designed for sensitive business records. Your billing, accounting, stock, and customer credit data belongs to you. We access such data only for providing the software, sync, backup, troubleshooting, support, security, or legal compliance, depending on the product configuration you use.

4. Offline-First Data

Some BillVex data may be stored locally on your device for offline billing. Local device security, access control, backups, and device protection are important. You are responsible for keeping your devices, passwords, and license keys secure.

5. Sharing of Information

We do not sell your personal or business data. We may share limited information with:

• Service providers who help with hosting, support, communications, backups, or payment processing.
• Professional advisers such as accountants, auditors, or legal advisers where required.
• Government, law enforcement, tax, or regulatory authorities when legally required.
• Successors or acquirers if BillVex is involved in a merger, acquisition, restructuring, or business transfer.

6. Security

We use reasonable technical and organizational safeguards to protect information, including access controls, encryption where appropriate, secure support practices, and tamper-evident ledger design features. No system can be guaranteed to be completely secure, so users should also protect their devices, accounts, passwords, and backups.

7. Data Retention

We retain information for as long as needed to provide BillVex, maintain business records, resolve disputes, enforce agreements, improve security, and comply with applicable law. You may request deletion of eligible personal data, subject to legal, accounting, tax, security, and backup retention requirements.

8. Your Rights and Choices

You may request access, correction, update, or deletion of eligible personal information. Some requests may be limited where retention is required for tax, legal, security, fraud-prevention, accounting, dispute, or product-integrity reasons.

9. Cookies, Tracking, and Analytics

BillVex does not currently use tracking cookies, advertising pixels, analytics scripts, or social media tracking tools on this website. If this changes in the future, we will update this policy and disclose the relevant purpose before using such tracking.

10. Children's Data

BillVex is business software and is not intended for children. We do not knowingly collect personal data from children for consumer use of the service.

11. Changes to This Policy

We may update this Privacy Policy as the product, law, or business operations change. The latest version will be posted on this page with the effective date.

12. Contact

For privacy requests or questions, contact BillVex Support at [email protected]